Tutors – Terms and Conditions

Cambridge families have trusted Excelr8 Learning tutors since 2006.  See what other parents say. Our 7 day service, range of lesson types and payment options enable us to provide the right solution for your child. Our fully-equipped learning centres are conveniently located at Cambridge.

Term Dates 2018- 2019

Autumn Term:  Tuesday 4/9/18 to Saturday 22/12/18. Half Term: 22/10/18 to 26/10/18

Christmas Closure: Monday 23/12/19  to Tuesday 1/1/19

Spring Term:   Wednesday 2/1/19 to Saturday 6/4/19.  Half Term: 18/2/19 to 22/2/19

Easter Holidays: We are open  Monday 8/4/19 to Monday 22/4/19

Summer Term: Tuesday 23/4/19 to Saturday 27/7/19.  Half term: 27/5/19 to 31/5/19

Summer Holidays: We are open

Tutors – Terms and Conditions

Lesson Options/Length:

  • Small Group ratio is 5:1 Group lesson duration is 1 hour 15 mins.
  • Micro Group ratio 3:1 Group lesson duration is 1 hour 15 mins.
  • One-to-one lessons are normally for 1 hour although longer options are available.

After all lessons, there is a short feedback meeting with parents.

Course Length:

Pupils are enrolled into either:

  1. an OPEN-ENDED course or
  2. a short-term FIXED-LENGTH course.

Lesson Content:

We agree a programme of study with parents/pupils. Parents are welcome to ask for the programme to be modified at any time. Lessons may include one subject or a mix of subjects.

Lesson Fees:

Fees are payable by regular subscription. Payments are due on the day of the last paid lesson.
We accept:

  • Bank transfers
  • Credit and Debit card payments
  • PayPal

Attending Lessons:

  • Pupils are enrolled into weekly lesson(s) and attendance is compulsory during Excelr8 Learning’s term dates.
  • Please note: our term dates closely follow but are not identical to state school terms.
  • Our term dates are posted on our website and are displayed in the centres.
  • Holiday lessons are optional but lesson times may vary. Optional holiday lessons are booked separately ahead of each holiday (subject to availability).

MISSED Lessons:

We understand that missing a lesson is sometimes unavoidable. Our policy is to offer a replacement lesson provided parents notify us in advance that their child will be unable to attend lessons.

Our terms for replacement lessons:

  1. Replacement lessons are subject to availability.
  2. A replacement lesson will be offered on any day we have a vacancy.
  3. Replacement lessons (if available) must be taken asap, normally within 2 weeks.
  4. Replacement lessons are not available during any school holidays.
  5. Replacement lessons are taken as an extra lesson, usually on a different day to the normal lesson(s).
  6. Please Note: We specifically do not carry over or tack a lesson on to the end of a subscription period.

Missed One to One Lessons

Provided we receive 24 hours advance notice, that means BEFORE 6 PM on the day before the lesson is due to take place, we will cancel the lesson and arrange a replacement at no charge.

If a lesson is cancelled on the same day but we receive notice of at least 1 full hour before the lesson is due to take place, we will make a charge of 50% of the lesson fee.

If no prior notice is given, we will make a charge of the full amount of the lesson fee.

Cancelling an Enrolment:

To end an open-ended enrolment we require 4 weeks’ term time advance notice in writing.

Please note our terms of cancellation:

  1. Notice must be given in writing please by letter or email.
  2. Please ensure you have received a reply confirming that we received your notice.
  3. Notice is for 4 weeks of term-time lessons.
  4. Holiday weeks are not included in the 4 weeks’ advance notice.
  5. If notice is given just before a school holiday, the notice period will extend the enrolment beyond the holiday into the following school term.

Long Absences or Breaks in Enrolment:

We are happy to agree a break in a pupil’s enrolment but require:

  1. 4 weeks’ advance notice and
  2. an agreed date when the lessons will resume.
  3. We will then hold open the lesson day and time for you.
  4. In addition, we require a holding fee of 4 weeks’ lessons.
  5. The holding fee is payable at the time notice is given.

Unfortunately, unless these arrangements are in place, a pupil’s enrolment will terminate.

Privacy:

We are committed to protecting your privacy. Please read our Privacy Policy at this link.
Additionally, our Privacy Policy is displayed in each centre.