Tutors – Terms and Conditions

Lesson Options/Length

  • Small Group ratio is 5:1 Group lesson duration is 1 hour 15 mins.
  • Micro Group ratio 3:1 Group lesson duration is 1 hour 15 mins.
  • One-to-one lessons are normally for 1 hour although longer options are available.

After all lessons, there is a short feedback meeting with parents.

Course Length:

Pupils are enrolled into either:

  1. an OPEN-ENDED course or
  2. a short-term FIXED-LENGTH course.

Lesson Content:

We agree a programme of study with parents/pupils. Parents are welcome to ask for the programme to be modified at any time. Lessons may include one subject or a mix of subjects.

Lesson Fees:

Fees are payable by regular subscription. Payments are due on the day of the last paid lesson.
We accept:

  • Bank transfers
  • Credit and Debit card payments
  • PayPal

Attending Lessons:

  • Pupils are enrolled into weekly lesson(s) and attendance is compulsory during Excelr8 Learning’s term dates.
  • Please note: our term dates closely follow but are not identical to state school terms.
  • Our term dates are posted on our website and are displayed in the centres.
  • Holiday lessons are option and also normally available but lesson times may vary. Optional holiday lessons are booked separately ahead of each holiday (subject to availability).

Our Missed Lesson Policy:

MISSED Group Lessons:

We understand that missing a lesson is sometimes unavoidable. Our policy is to offer a replacement lesson provided parents notify us in advance that their child will be unable to attend lessons.

  • By in advance we mean not later than 15 minutes before a lesson commences.
  • If we are not notified in advance, no replacement lesson will be offered.

Please note our terms for replacement lessons:

  1. Replacement lessons are subject to availability.
  2. A replacement lesson will be offered on any day we have a vacancy.
  3. Replacement lessons (if available) must be taken within 2 weeks.
  4. Replacement lessons are not available during any school holidays.
  5. Replacement lessons are taken as an extra lesson, usually on a different day to the normal lesson(s).
  6. Please Note: We specifically do not carry over or tack a lesson on to the end of a subscription period.

Missed One to One Lessons

Provided we receive 24 hours advance notice, that means BEFORE 6 PM on the day before the lesson is due to take place, we will cancel the lesson and arrange a replacement at no charge.

If a lesson is cancelled on the same day but we receive notice of at least 1 full hour before the lesson is due to take place, we will make a charge of 50% of the lesson fee.

If no prior notice is given, we will make a charge of the full amount of the lesson fee.

Cancelling an Enrolment:

To end an open-ended enrolment we require 4 weeks’ term time advance notice in writing.

Please note our terms of cancellation:

  1. Notice must be given in writing please by letter or email.
  2. Please ensure you have received a reply confirming that we received your notice.
  3. Notice is for 4 weeks of term-time lessons.
  4. Holiday weeks are not included in the 4 weeks’ advance notice.
  5. If notice is given just before a school holiday, the notice period will extend the enrolment beyond the holiday into the following school term.

Long Absences or Breaks in Enrolment:

We are happy to agree a break in a pupil’s enrolment but require:

  1. 4 weeks’ advance notice and
  2. an agreed date when the lessons will resume.
  3. We will then hold open the lesson day and time for you.
  4. In addition, we require a holding fee of 4 weeks’ lessons.
  5. The holding fee is payable at the time notice is given.

Unfortunately, unless these arrangements are in place, a pupil’s enrolment will terminate.


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