Frequently Asked Questions

  • How long should my child have lessons for?
All pupils have different learning needs so we provide 2 easy solution for you.
1.  Choose a short-term course if you have a specific short-term goal in mind for your child. 2.  Alternatively, you can choose an open-ended course. Open-ended courses allow your child to progress at his/her own rate and you can end the course when you are ready.
  • When are lessons held?
Lessons are available 7 days a week – either face-to-face at our Hardwick, Cambridge Tuition Centre or ONLINE.
  • Does every child have a free initial assessment?
Yes, every child does, either online or at our Hardwick tuition centre
  • Does every child have a free trial lesson?

Yes, every child does, either online or at our Hardwick tuition centre

  • How do the Hardwick tuition centre lessons work?
We offer 2 lesson types. Choose from:
Small group lessons: maximum ratio of 5 pupils to a teacher. Lessons last 1 1/4 hours.
One-to-one lessons: lessons normally last for 1 hour.
  • How do the ONLINE lessons work?
We offer 2 lesson formats. Choose from:
  1. CONFIDENCE BUILDER: A fully-managed learning programme includes 40 minutes face-time online with the teacher.
  2. SUCCESS MAKER: A fully-managed learning programme includes 60 minutes face-time online with the teacher.
    • When are the lesson times?

Hardwick Tuition Centre 

    • Term Time:
    • Weekday small group lessons start at 3:50pm and 5:30pm.
    • Saturday small group lessons start at 9:20am and 11am.
    • one-to-one lessons start at various times by arrangement.
    • School holidays:
    • Lessons are also available during school holidays. Times vary


  • Lessons are available at times we agree with you.
  • How do I book lessons?
Please book a free assessment by clicking here.  We contact you as soon as possible to make the arrangements. Alternatively you can email us: admin@excelr8learning.co.uk or phone: 01954 211888. Office hours are: Mon-Thurs 1pm to 6pm and Sat 9am to 12pm.
  • How is a learning programme worked out for my child?
We  identify your child’s strengths and learning gaps using National Curriculum assessments.  Then, we devise a tailored learning programme to suit your child’s specific needs. The teacher carefully plans the day’s work before every lesson. Every pupil studies his/her own individual learning programme.
  • How will I know if my child is progressing?
We provide a short parent feedback meeting after every lesson. This ensures you are fully up-to-date with your child’s progress. You can ask the teacher questions, change your child’s programme or request another assessment. We always work closely with parents.
  • When should my child be retested?
We assess your child’s work constantly. Additionally, we keep you up-to-date during the parent feedback meetings after every lesson. Furthermore, we arrange an additional assessment to confirm progress is being made if required. Please talk to your child’s teacher.
  • Is homework given?
We give homework if requested.  We may suggest sometimes that a task is completed at home if we feel that it would especially benefit your child. This is always done with parents’ agreement
  • How are lesson fees paid?
By bank transfers or credit/debit cards using the PayPal system online. Subscription fees are payable at least 4 weekly in advance.
  • Are there discounts available?
Yes there are. We provide discounts when a pupil attends more than 1 lesson a week. We also provide a discount when more than 1 child from the same family attends lessons. Additionally, discounts are also provided when you pay for more lessons in advance.
  • What if my child misses a lesson?
Our “missed lessons” policy ensures you have the opportunity to arrange a free replacement lesson. Please refer to out Terms of Business.
  • What about if we are planning a holiday?
Simply provide us with 4 weeks’ notice. Then we will postpone any lessons you have paid for until you are back from your holiday.
  • Didn’t find your answer here?
Please use the contact form to ask us, or email admin@excelr8learning.co.uk or simply call us on 01954 211888.