FAQs

Frequently Asked Questions

  • How long should my child attend lessons for?
All pupils have different learning needs so we provide 2 easy solution for you. Our teachers will offer you advice to help you decide what is best for your child.
1.  Choose a short-term course if you have a specific short-term goal in mind for your child. 2.  Alternatively, you can choose an open-ended course. Open-ended courses allow your child to progress at his/her own rate and you can end the course when you are ready.
  • When are lessons held?
Lessons are available 7 days a week – during the week after school and then throughout the weekend.
  • How do the lessons work?
We offer several lesson types. Choose from:
Small group lessons: maximum ratio of 5 pupils to a teacher. Lessons last 1 1/4 hours.
Micro group lessons: maximum ratio of 3 pupils to 1 teacher. Lessons last 1 1/4 hours.
One-to-one lessons: lessons normally last for 1 hour.
All tuition is carried out at our well-equipped tuition centres.
  • What are the lesson times?

Term time:

  • Weekday small group/micro group lessons start at 4pm and 5:30pm.
  • Saturday small group / micro group lessons start at 9:30am and 11am.
  • Sunday lessons start at various times.
  • 1-2-1 lessons start at various times by arrangement.

School holidays: Lessons are also available during school holidays.

  • How do I book lessons?
Please book a free assessment using the form on this website.  We contact you as soon as possible to make the arrangements. Alternatively you can email us: admin@excelr8learning.co.uk or phone: 01223/429923 / 01954 211888. Office hours are: Mon-Thurs 1pm to 6pm and Sat 9am to 12pm.
  • How is a learning programme worked out for my child?
We  identify your child’s strengths and learning gaps using National Curriculum assessments.  Then, we devise a tailored learning programme to suit your child’s specific needs. The teacher carefully plans the day’s work before every lesson. Every pupil studies his/her own individual learning programme.
  • How will I know if my child is progressing?
We provide a short parent feedback meeting after every lesson. This ensures you are fully up-to-date with your child’s progress. You can ask the teacher questions, change your child’s programme or request another assessment. We always work closely with parents.
  • When should my child be retested?
We assess your child’s work constantly. Additionally, we keep you up-to-date during the parent feedback meetings after every lesson. Furthermore, we arrange an additional assessment to confirm progress is being made if required. Please talk to your child’s teacher.
  • Is homework given?
We normally only  give homework if specifically requested.  We may suggest sometimes that a task is completed at home if we feel that it would especially benefit your child. This is always done with parents’ agreement
  • How are lesson fees paid?
We prefer bank transfers and standing orders please. We also accept credit/debit card, cash and cheques. Subscription fees are payable at least 4 weekly in advance.
  • Are there discounts available?
Yes there are. We provide discounts when a pupil attends more than 1 lesson a week. We also provide a discount when more than 1 child from the same family attends lessons. Additionally, discounts are also provided when you pay for more lessons in advance. We also offer special discounts for school holiday classes.
  • What if my child misses a lesson?
Our “missed lessons” policy ensures you have the opportunity to arrange a free replacement lesson. Please refer to out Terms of Business, available always in both centres.
  • What about if we are planning a holiday?
Simply provide us with 4 weeks’ notice. Then we will postpone any lessons you have paid for until you are back from your holiday.
  • Didn’t find your answer here?
Please use the contact form to ask us, or email admin@excelr8learning.co.uk or simply call us on 01223 429923 /01954 211888.